Etihad Airways crowned one of the world’s top airlines in 2025 AirHelp Score

Etihad Airways has been ranked among the top airlines globally in the prestigious 2025 AirHelp Score, achieving an exceptional overall score of 8.07 out of 10 and jumping an impressive nine places year-on-year.

Widely recognised as one of the world’s most comprehensive and trusted airline rankings, the AirHelp Score evaluates carriers equally on three key pillars: on-time performance, customer opinion and claim processing. The 2025 results are based on flight data from 1 October 2024 to 30 September 2025 and surveys from more than 11,500 passengers across over 60 countries.